NDIS supports from our North Lakes team
Disability support in Moreton Bay, built on real relationships
Esteem Mentoring is a disability support provider based in North Lakes. We support NDIS participants aged 18 to 65 across Moreton Bay, Brisbane and South East Queensland with community access, mentoring and life skills, acquired brain injury support, complex support needs and Supported Independent Living.
We support NDIS participants who self-manage their funding or use a plan manager.
- Workers matched to the person, not just the roster
- A local team based in North Lakes
- Behaviour Support Plans followed as written
- A clear rights and complaints process
Support that starts with knowing the person
Esteem Mentoring was set up as a more personal alternative to task-focused support. Jay Pickering started the business after years of youth work, coaching and disability support, and one idea runs through everything we do. People get more out of support when they actually know and trust the person beside them.
So we take our time at the start. We learn what a good day looks like for you, what you want to work on, how you like to communicate and what tends to throw things off. Then we match you with workers who suit you, and we try hard to keep those faces consistent. Families tell us that consistency is the thing that makes the difference.
Our NDIS supports
Every participant has different goals and a different mix of support. These are the areas we work in. Most people use more than one.
Community Access and Participation
Get out and do the things you enjoy, from sport and social events to shopping and appointments, with someone who knows you.
Read about community access
Mentoring and Life Skills
One-to-one mentoring that builds confidence and everyday independence at home, at work and in the community.
Read about mentoring and life skills
Acquired Brain Injury Support
Steady, relationship-led support for people living with ABI and the families around them.
Read about ABI support
Complex Support Needs
Calm, consistent workers for participants who experience behaviours of concern, with Behaviour Support Plans followed carefully.
Read about complex support
Supported Independent Living
Support in the home that is planned around compatibility and your own routines.
Read about SIL
Daily Living and Personal Care
Respectful help with personal care and everyday routines, at the pace you set.
Read about daily living support
Transport and Travel Support
Getting to activities and appointments, and learning to travel more independently.
Read about transport support
What you can expect from us
You lead the decisions
Your goals, your routines and your preferences shape the support. If something is not working, tell us and we will change it.
Thoughtful worker matching
We look at personality, interests, skills and experience before we introduce a worker, and we keep the team around you small.
Clear communication
You will know who is coming, when, and what the plan is. Families and support coordinators get updates when the participant agrees to it.
Safety with dignity
We plan for risks together, without wrapping people in cotton wool. Everyone has the right to try new things.
Who we work with
We take enquiries from participants and from the people around them. Many of our referrals come from support coordinators and families, and we are happy to talk with allied health professionals, hospital and rehabilitation teams and plan managers when the participant has given consent.
- Participants
- Families and carers
- Nominees and advocates
- Support coordinators
- Plan managers
- Hospital and rehabilitation teams
- Allied health professionals
What participants and families say
"Jay listens to our needs and works with us to provide best support to enable my son to live his best life. I highly recommend Jay and Esteem Mentoring"
"Esteem Mentoring has been very helpful very nice people easy to get along with and the supports have enabled me to go out in my community and attend events and sports programs"
"…we find them very helpful and reliable always available to do anything that my husband needs or requires…"
Areas we cover
Our office is in North Lakes, and Moreton Bay is our home patch. We also support participants across Brisbane, the Sunshine Coast, the Gold Coast, Ipswich and the Redlands. Availability depends on where you live and which workers are free, so call us and we will give you a straight answer.
- Moreton Bay
- Brisbane
- Sunshine Coast
- Gold Coast
- Ipswich
- Redlands
In Moreton Bay we regularly support participants in Strathpine, Lawnton, Petrie, Kallangur, Murrumba Downs, North Lakes, Redcliffe, Caboolture and Bribie Island.
How to get started
Get in touch
Call, email or send an enquiry. Anyone can contact us, including a family member or support coordinator.
Have a chat
We talk about what support you are after and check that we are a good fit.
Meet and plan
We meet you, and anyone you want there, to plan your goals and routines.
Start support
We match your workers, sign a service agreement and begin.
Common questions
What does Esteem Mentoring do?
We are a disability support provider based in North Lakes, Queensland. We provide NDIS supports including community access, mentoring and life skills, personal care, transport, acquired brain injury support, complex support needs and Supported Independent Living.
Where does Esteem Mentoring provide support?
Mostly across Moreton Bay and Brisbane, with support also available on the Sunshine Coast, the Gold Coast, in Ipswich and the Redlands. Availability depends on your location and worker capacity, so it is best to ask.
What ages do you support?
We support adults aged 18 to 65.
Can I use my NDIS funding with you?
We support NDIS participants who self-manage their funding or use a plan manager. Your plan manager or support coordinator can help you check which parts of your plan fit the support you want.
Can a support coordinator or family member make the referral?
Yes. A participant, family member, nominee, advocate, support coordinator or health professional can contact us. We will always speak with the participant before support starts.
Talk with our team
Call us on 07 3882 1863, Monday to Friday, 9am to 5pm, or send an enquiry and we will get back to you.
Enquiring does not commit you to anything.