About Esteem Mentoring
Esteem Mentoring is a disability support provider based in North Lakes, Queensland. We started because we believed support could be more personal than it often is. Our team works with NDIS participants and their families across Moreton Bay and South East Queensland, and the relationships we build are the centre of the work.
Why Esteem Mentoring exists
Jay Pickering founded Esteem Mentoring after almost a decade in youth work, basketball coaching and disability support. Over that time he saw the same thing again and again. Participants did better when the people supporting them knew them well, turned up consistently and treated them as people rather than shifts on a roster.
The name says what we are about. We want to help people build the self-esteem to take on what life throws at them, and to build a life with meaningful relationships, meaningful work and meaningful experiences. That might mean catching the train alone for the first time. It might mean a steady routine after a brain injury, or finally having a group of mates to go bowling with on a Friday.
We are more than billable hours. That line came from Jay early on, and it still guides how we hire and how we work.
Our purpose
To provide dependable, person-centred supports that help participants grow in independence and feel connected to their community.
Our values
These are the values our team signs up to. They show up in small things: how we answer the phone, how we handle a bad day, how we talk about participants when they are not in the room.
- Respect. We recognise each person's rights, identity, preferences and lived experience.
- Authentic relationships. We build trust through consistency and honesty, and by showing genuine interest in the person.
- Choice. Participants guide decisions about their supports and their daily life.
- Communication. We listen first, explain clearly and keep families and support teams informed when the participant agrees.
- Safety and dignity. We identify risks and respond to concerns without limiting independence more than we need to.
- Growth. We focus on goals, skills and opportunities that matter to the participant.
Who we support
We support adults aged 18 to 65. Our team has experience supporting people with:
- acquired brain injury
- autism
- intellectual disability
- psychosocial disability (mental health)
- physical disability, including sensory disability
Every person is different, so we never plan support around a diagnosis alone. We plan around the person.
How we work with others
Good support rarely happens in isolation. With the participant's consent, we work alongside families, nominees, advocates, support coordinators, plan managers, allied health professionals, behaviour support practitioners and hospital or rehabilitation teams. We share what is needed, keep records accurate and speak up early when something changes.
Our team
We are a team of 13 people based in and around Moreton Bay. Our support workers come from backgrounds including nursing, emergency response, aged care, youth work and the arts, and many bring lived experience of disability in their own families.
Our commitment to quality and safeguards
We are working towards NDIS registration and building our policies and practices around the NDIS Practice Standards. Participants can read plain-English summaries of our policies on rights, privacy, consent and complaints at any time.
What families say
"Esteem mentoring have supported my husband for a number of years and have been there through tough times and been consistent and show that they always care and help him gain his qualifications."
"We have just started with esteem mentoring for my son and I have been very happy with the way everything has been going thank you"
Come and meet us
The easiest way to get a feel for us is to meet the team. Get in touch to arrange a time to see us in North Lakes, or we can come to you.
Talk with our team
Call us on 07 3882 1863, Monday to Friday, 9am to 5pm, or send an enquiry and we will get back to you.
Enquiring does not commit you to anything.