Feedback and complaints
We want to hear what is working and what is not. Compliments help us know what to keep doing. Complaints help us fix problems. Raising a concern will never affect the support you receive.
Ways to give feedback
- Talk to your support worker or any member of our team
- Call us on 07 3882 1863
- Email info@esteemmentoring.com.au
- Use the form on this page (you can stay anonymous)
- Ask an advocate, family member or friend to contact us for you
What happens after you contact us
- We let you know we have received your feedback as soon as we can.
- If there is a safety issue, we deal with it straight away.
- We look into what happened, talk with the people involved and keep you updated.
- We tell you the outcome and what we will change.
- If you are not happy with how we handled it, you can contact the NDIS Quality and Safeguards Commission.
Contact the NDIS Commission
You can contact the NDIS Quality and Safeguards Commission at any time, whether or not you have spoken to us first. Call 1800 035 544 or visit ndiscommission.gov.au (opens in a new tab).
This form is not monitored around the clock. If anyone is in immediate danger, call 000.
Talk with our team
Call us on 07 3882 1863, Monday to Friday, 9am to 5pm, or send an enquiry and we will get back to you.
Enquiring does not commit you to anything.